Email us
Write to support@alreadyran.com. It is the one address for every question. We reply by email, to the address you wrote from.
Writing from the email you sign in with lets us find your account straight away. We never ask for a password — AlreadyRan has none — and you should never send card numbers or other payment details by email.
What we can help with
- Your account and signing in — the Google or email link you use, and an account you want closed.
- Credits and charges — a charge you don't recognise, credits owed, or a failed generation you think was charged by mistake.
- Refunds — within 14 days of buying a credit pack, a refund of the credits from it you haven't used, as the Terms of Use describe.
- A generation that failed or was blocked — the reason on its card, or a result that never arrived.
- Files and storage — a file you can't open, download or restore, and what fills your space.
- Privacy requests — a copy of your data, a correction, or deleting your account and everything in it, as the Privacy Policy describes.
- Reporting content — a market workflow or anything else on AlreadyRan that breaks the Terms of Use. You can also use the Report button on a market listing.
- Everything else — feedback on a model or a page, an idea for a tool, or a business question.
What to include
- What you were doing and on which page, for example the AI Video Generator or a workflow in the market.
- For a generation: the model, roughly when you started it, and the name shown in your History or Recent.
- For a charge or a refund: the line on your Usage & billing page.
- A screenshot helps when something looks wrong.